Front Desk Supervisor: Guest Experience Leader

Auberge Collection; Washington (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

Mayflower Inn & Spa, Auberge Collection, is seeking a Front Desk Supervisor to lead our guest services team, oversee check‑in/check‑out, and ensure a welcoming, seamless experience for every guest. Ideal candidates bring 2+ years in hotel reception, strong knowledge of Google Apps, and a passion for service excellence.

This role involves supervising front desk staff, managing reservations, resolving issues, and coordinating with other departments to uphold the highest standards of hospitality at

Qualifications

• 2+ years of hotel reception experience.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensuring accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

Skills

Hotel reception experience

Google Applications

Tools

Gmail

Google Calendar

Job description

Mayflower Inn & Spa, Auberge Collection, is seeking a Front Desk Supervisor to lead our guest services team, oversee check‑in/check‑out, and ensure a welcoming, seamless experience for every guest. Ideal candidates bring 2+ years in hotel reception, strong knowledge of Google Apps, and a passion for service excellence.

This role involves supervising front desk staff, managing reservations, resolving issues, and coordinating with other departments to uphold the highest standards of hospitality at