Front Desk Supervisor: Guest Experience Leader

Luminary Hotel & Co; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Time Off

Holiday Pay

Tuition Reimbursement

Bereavement Leave

Employee Assistance Program

Jury Duty

Employee Discounts

Free meals

Job summary

Epicurean Hotel in Tampa is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver exceptional guest service. You will train staff, resolve guest concerns, and ensure efficient check-in/check-out with a proactive leadership approach.

The role requires a high school diploma or equivalent, 1–2 years in a front desk role, and strong leadership and communication skills. Hospitality PMS experience, including Opera, is preferred.

Qualifications

• High school diploma or equivalent required; college degree in Hospitality Management or related field preferred.
• 1-2 years in a front desk or guest service role, preferably in a hotel setting.
• Previous supervisory experience is a plus.
• Strong leadership and communication skills.
• Proficiency in hotel property management systems (PMS), such as Opera or similar software.
• Ability to handle high-pressure situations and resolve guest concerns professionally.

Responsibilities

• Oversee daily front desk operations, ensuring seamless check-in and check-out experiences.
• Greet and assist guests with inquiries, special requests, and complaints, ensuring prompt and professional resolution.
• Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
• Monitor room availability, rates, and reservations, coordinating with housekeeping and other departments as needed.
• Enforce hotel policies and procedures while maintaining flexibility to enhance guest satisfaction.
• Supervise, train, and mentor front desk agents to ensure consistency in service and adherence to hotel policies.

Skills

Leadership

Communication

Problem-solving

Customer service

Staff training

PMS proficiency

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Opera PMS

Job description

Epicurean Hotel in Tampa is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver exceptional guest service. You will train staff, resolve guest concerns, and ensure efficient check-in/check-out with a proactive leadership approach.

The role requires a high school diploma or equivalent, 1–2 years in a front desk role, and strong leadership and communication skills. Hospitality PMS experience, including Opera, is preferred.