Front Office Supervisor — Guest Experience Leader

Mainsail Lodging & Development; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Retirement Plan

Paid Time Off

Holiday Pay

Tuition Reimbursement

Free meals for employees

Job summary

Epicurean Hotel, part of Mainsail Lodging & Development, seeks an Assistant Front Office Manager to oversee daily front desk operations and Guest Services. This role ensures smooth check-in/check-out, exceptional guest experiences, and a culture of excellence.

You will act as Manager on Duty and collaborate with the Front Office Manager to empower the team. The position emphasizes leadership, training, and a guest-first approach, with flexibility to work varied shifts in a dynamic hotel

Qualifications

• Associate’s degree in Hospitality Management or related field preferred.
• Two years of hotel Front Desk management experience.
• Exceptional customer service with guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints.
• Knowledge of hotel operations including reservations and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor and manage guest check-in and check-out processes.
• Ensure the safety and cleanliness of the front desk and lobby areas.
• Perform other duties as assigned by the manager.
• Assist in training staff on front desk procedures, service standards, and hotel systems.
• Lead and empower the front office team to deliver exceptional service.
• Assist in recruiting, interviewing, and hiring new front office staff.
• Ensure guest satisfaction by addressing and resolving issues promptly.
• Anticipate guest needs and deliver outstanding service.
• Work with other hotel departments to meet guest needs.
• Review and respond to guest feedback across platforms.
• Maintain knowledge of hotel amenities, room types, rates, and services.
• Uphold guest confidentiality and training protocols.

Skills

Guest-focused service

Front desk management

Team leadership

Problem solving

Communication

Flexibility with shifts

Safety awareness

Education

Associate’s degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office Suite

Job description

Epicurean Hotel, part of Mainsail Lodging & Development, seeks an Assistant Front Office Manager to oversee daily front desk operations and Guest Services. This role ensures smooth check-in/check-out, exceptional guest experiences, and a culture of excellence.

You will act as Manager on Duty and collaborate with the Front Office Manager to empower the team. The position emphasizes leadership, training, and a guest-first approach, with flexibility to work varied shifts in a dynamic hotel