Evening Front Desk Supervisor - Hospitality Leader

BENCHMARK; Marlborough (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Embassy Suites by Hilton Boston Marlborough is seeking a PM Front Desk Supervisor to lead our Front Office team and deliver a warm, efficient guest experience. You will supervise the evening desk, coach agents, and ensure smooth transitions during peak hours.

The ideal candidate has prior hotel Front Desk experience and some supervisory leadership. Weekend availability and a 3:00 PM–11:00 PM schedule are required, with opportunities to grow within a Pyramid Global Hospitality property.

Qualifications

• Previous hotel Front Desk experience required.
• Previous supervisory or leadership experience preferred.
• Hilton or Embassy Suites experience is a plus.
• Strong knowledge of guest service and Front Office operations.
• Excellent communication and problem-solving skills.
• Ability to remain calm and professional when handling challenging situations.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working independently and making decisions when needed.
• Must be dependable and have excellent attendance.
• Must be available to work weekends.
• Ability to work a typical 3:00 PM–11:00 PM schedule.

Responsibilities

• Supervise and support Front Desk Agents during the evening shift.
• Assist with the daily operation of the Front Desk and ensure smooth evening transitions.
• Welcome guests, complete check-ins and check-outs, and assist with guest requests and concerns.
• Provide exceptional guest service and resolve issues in a professional and timely manner.
• Monitor arrivals, departures, room assignments, and special guest requests.
• Assist with handling guest complaints and finding appropriate solutions.
• Ensure Front Desk procedures, Hilton standards, and hotel policies are consistently followed.
• Support Front Desk Agents with questions, transactions, and challenging guest situations.

Skills

Front Desk Experience

Supervisory Experience

Guest Service

Communication Skills

Problem Solving

Calm Under Pressure

Attention to Detail

Multi-Tasking

Attendance Reliability

Weekend Availability

Job description

Embassy Suites by Hilton Boston Marlborough is seeking a PM Front Desk Supervisor to lead our Front Office team and deliver a warm, efficient guest experience. You will supervise the evening desk, coach agents, and ensure smooth transitions during peak hours.

The ideal candidate has prior hotel Front Desk experience and some supervisory leadership. Weekend availability and a 3:00 PM–11:00 PM schedule are required, with opportunities to grow within a Pyramid Global Hospitality property.