Guest Experience Concierge

Fairfield Inn by Marriott Downtown SLC; Salt Lake City (UT); On-site; USD 20,664 - 22,041; Full time

Job summary

Fairfield Inn by Marriott Downtown SLC is seeking a dedicated concierge to provide excellent customer service and local recommendations for hotel guests. This role involves acting as the greeter and first point of contact, assisting with check-ins, bookings, and local activities.

The ideal candidate is outgoing, detail-oriented, and possesses at least one year of hospitality experience. Compensation ranges from $15 to $16 per hour depending on experience.

Qualifications

• Experience answering telephone calls and troubleshooting stressful situations.
• At least one year of hospitality industry experience, preferably as a hotel front desk agent.
• Knowledge of local area to recommend restaurants and activities.

Responsibilities

• Address issues and complaints from guests and find appropriate answers.
• Function as the contact point for guests seeking support.
• Gather knowledge about the premises and local venues for recommendations.
• Take and distribute messages or mail, and reroute calls as needed.
• Arrange activities, excursions, and transportation for guests.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma, GED, or equivalent

Job description

Fairfield Inn by Marriott Downtown SLC is seeking a dedicated concierge to provide excellent customer service and local recommendations for hotel guests. This role involves acting as the greeter and first point of contact, assisting with check-ins, bookings, and local activities.

The ideal candidate is outgoing, detail-oriented, and possesses at least one year of hospitality experience. Compensation ranges from $15 to $16 per hour depending on experience.