Front Desk Supervisor: Guest Experience Leader

PM New Logo; Salt Lake City (UT); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Discount at evo Retail

Seasonal gear rentals

Paid Time Off

Tuition reimbursement

Onboarding and training

Development opportunities

Job summary

evo Hotel Salt Lake City is seeking a Hotel Guest Service Supervisor to lead front desk operations and deliver exceptional guest experiences. You will handle check-ins/outs, reservations, and inquiries while coordinating with housekeeping and other departments to ensure smooth daily operations.

You will also supervise front desk shifts, provide leadership to the team, and participate in event setups and group services as needed, contributing to a positive and efficient guest journey.

Qualifications

• Fluency in English is required.
• Minimum three years’ experience in a hotel front office position.
• Must have high school diploma or equivalent.
• Moderate proficiency with Microsoft Office applications is beneficial.

Responsibilities

• Develop an in-depth understanding of the property management system and front desk procedures.
• Provide gracious and sincere customer service to arriving and departing hotel guests.
• Work primarily at the front desk with occasional mid-shift supervision.
• Supervise front desk operations during mid-shifts and assist team members as needed.
• Answer phone lines promptly and route calls to the appropriate department.
• Take and manage reservations in person and by phone; read/respond to hotel emails as assigned.
• Check guests in/out, post charges, and process payments following cash-handling procedures.
• Coordinate with Housekeeping, Maintenance, F&B, and other departments to support guest needs.
• Assist with event setup, execution, and breakdown for meetings and groups.
• Maintain knowledge of hotel services, rates, and current business levels.

Skills

Interpersonal skills

Courteous demeanor

Independent thinker

Team player

Attention to detail

Problem solving

Education

High school diploma

Job description

evo Hotel Salt Lake City is seeking a Hotel Guest Service Supervisor to lead front desk operations and deliver exceptional guest experiences. You will handle check-ins/outs, reservations, and inquiries while coordinating with housekeeping and other departments to ensure smooth daily operations.

You will also supervise front desk shifts, provide leadership to the team, and participate in event setups and group services as needed, contributing to a positive and efficient guest journey.