Front Office Supervisor

Four Points by Sheraton Boston Newton; Newton (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

Hotel Discounts

Shoe subsidy

Job summary

Waterford Hotel Group is seeking a Front Desk Supervisor to oversee the front desk team, ensure smooth operations, and deliver outstanding guest interactions. You will verify charges, assist guests with information, and maintain high service standards across shifts.

Responsibilities include supervising daily shifts, training staff, coordinating check-ins/outs, and acting as the liaison between guests and management. A flexible schedule and teamwork mindset are essential for success in this role.

Qualifications

• A keen eye for detail and excellent customer service skills.
• Supervising experience is preferred but not required.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Always ensure excellent customer service.
• Supervise daily shifts process ensuring all team members adhere to SOPs.
• Train employees to resolve issues or problems in a professional and accurate manner.
• Allocate rooms of expected arrivals after checking guest preference.
• Working the desk to ensure professional and friendly check ins and check outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service to attract new customers.

Skills

Customer service

Time management

Team leadership

Adaptability

Job description

ABOUT US

At Waterford Hotel Groupwe pride ourselveson cultivating a workplace that feels like home and brings out the best in you, each and every day.We will celebrate your successes, appreciate yourstrengths, and offeranenvironmentwhereeach of us can truly be ourselves.We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.Come for a JOB, stay for a CAREER.

Front Office Supervisor Overview:

Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate excellent guest interaction and satisfaction scores. Responds to guests by providing professional and timely information and services. You will ensure that hotel charges are processed accurately to the guest’s accounts, invoices and bills are verified.

Responsibilities include:

• Always ensure excellent customer service.
• Supervise daily shifts process ensuring all team members adhere to the standard operating procedures.
• Training of employees to resolve issues or problems in a professional and accurate manner.
• Allocate rooms of expected arrivals after checking guest preference.
• Working the desk to ensure professional and friendly check ins and check outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service to attract new customers.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry andhave the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.
• Supervising experience is preferred but not necessary.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire !

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay- Why wait for pay day - get your pay when you need it24/7.
• Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan- Nobody wants to work forever, start planning for your future now.
• Hotel Discounts- It's one of the biggest industry perks.
• Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V