Front Desk Supervisor: Elevate Guest Experience

crestline-external; Orlando (FL); On-site; USD 38,000 - 47,000; Full time

Job summary

Hampton Inn Convention Center is seeking a Front Desk Supervisor to oversee the front desk operations, ensuring high guest service and smooth registration, room assignments, and payments processing. The role includes training new associates and balancing end-of-shift duties with team leaders.

The ideal candidate will have 2–3 years of supervisory experience, a High School diploma or GED, and basic computer skills to manage reservations and guest records.

Qualifications

• High School diploma or GED required.
• 2–3 years supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Skills

Supervisory experience

Front desk operations

Customer service

Education

High School Diploma or GED

Job description

Hampton Inn Convention Center is seeking a Front Desk Supervisor to oversee the front desk operations, ensuring high guest service and smooth registration, room assignments, and payments processing. The role includes training new associates and balancing end-of-shift duties with team leaders.

The ideal candidate will have 2–3 years of supervisory experience, a High School diploma or GED, and basic computer skills to manage reservations and guest records.