Front Desk Supervisor

crestline-external; Memphis (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Hampton Inn & Suites Memphis at Beale Street is seeking a Front Desk Supervisor to lead the Front Office team and ensure exceptional guest service during check-in and check-out.

You will supervise desk agents, coordinate with housekeeping and maintenance, and assist in training staff to maintain high standards of hospitality. A professional demeanor and strong communication are essential.

Qualifications

• High School Diploma or GED required; 2–3 years supervisory experience preferred.
• At least 1 year experience at the front desk and basic computer skills.
• Strong customer service orientation and professional appearance required.

Responsibilities

• Greet, check in/out guests and assign rooms; manage reservations.
• Verify guest payments and balance accounts; handle billing concerns.
• Coordinate with housekeeping and maintenance to resolve issues.
• Train new associates and supervise desk agents as needed.
• Balance cash drawer and prepare shift reports at day end.
• Respond to guest inquiries and provide local area recommendations.

Skills

Front desk supervision

Customer service

Team leadership

Communication

Computer basics

PMS familiarity

Education

High School Diploma or GED

Tools

PMS software

Job description

Located in the heart of downtown Memphis, just steps from the world-famous Beale Street entertainment district, Hampton Inn & Suites Memphis at Beale Street is known for exceptional hospitality, comfortable accommodations, and superior guest service. We are seeking a motivated and service-driven Front Desk Supervisor to help lead our Front Office team and ensure every guest enjoys a memorable stay.

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities:

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.