Front Desk Agent

Crestline Hotels & Resorts; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Hampton Inn & Suites Memphis Beale Street is seeking a friendly Front Desk Clerk to deliver exceptional guest service in the heart of Memphis. You will assist with check-in/check-out, manage phone calls, and handle guest requests, ensuring a welcoming experience.

The role requires a High School/GED and at least 1 year of hotel experience, plus basic computer skills. Crestline Hotels & Resorts is an Equal Opportunity Employer.

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out, answer calls, and handle service requests.
• Maintain knowledge of hotel features, rates, promotions, and daily house counts.
• Process guest payments, verify registration, and manage wake-up calls.
• Direct Bell Person for luggage and assist with escorting guests to rooms.
• Coordinate with housekeeping to resolve room status discrepancies and ensure smooth operations.
• Process check-outs and miscellaneous charges, adjust vouchers as needed.

Skills

Customer service

Multi-tasking

Phone etiquette

Education

High School/GED

Hotel experience (1 year)

Job description

Located steps away from the iconic Beale Street, Hampton Inn & Suites Memphis Beale Street offers guests a warm and welcoming stay in the heart of the city. We’re looking for a friendly and professional Front Desk Clerk to provide exceptional service and create memorable experiences for our guests.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.