Front Desk Supervisor — Guest Experience Leader

White Lodging; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

PTO with rollover

Discounts on hotel rooms, dining, and旅

Job summary

White Lodging in Indianapolis, IN seeks a Front Desk Supervisor to support daily front office operations at a premium hotel property. This entry-level leadership role offers the chance to supervise a front desk team, own shift operations, and deliver a guest experience that defines a premium stay.

Whether you're an experienced agent aiming for supervision or starting your leadership journey, White Lodging provides growth across multiple properties, a clear path to Front Desk Manager, and a

Qualifications

• Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts.
• A desire to step into a hotel leadership role and grow your career — entry-level supervisory position with a clear path to Front Desk Manager.
• An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift.
• Adaptability and composure in a fast-paced hotel front office environment — handle the unexpected professionally and keep your team guest-ready.
• Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team.
• Flexibility to work varied shifts — including evenings, weekends, and holidays.

Responsibilities

• Deliver the highest quality of guest service on every shift — anticipate and exceed guest expectations at every touchpoint of the hotel front desk experience.
• Run the "perfect shift" — ensure all front desk checklist items are completed and brand standards upheld.
• Supervise front desk agents and associates — monitor performance, coach, and support throughout each shift.
• Oversee all front desk operations in the absence of the Front Desk Manager — act as on-shift leader for guest concerns.
• Perform hands-on front desk duties and operate hotel front office systems and equipment — lead by example.
• Assist with onboarding, training, and cross-training — build a knowledgeable front desk team.
• Handle additional responsibilities as assigned to maintain smooth operations.

Skills

Guest service

Leadership aspiration

Communication

Adaptability

Flexibility

Tools

Front desk software

Job description

White Lodging in Indianapolis, IN seeks a Front Desk Supervisor to support daily front office operations at a premium hotel property. This entry-level leadership role offers the chance to supervise a front desk team, own shift operations, and deliver a guest experience that defines a premium stay.

Whether you're an experienced agent aiming for supervision or starting your leadership journey, White Lodging provides growth across multiple properties, a clear path to Front Desk Manager, and a