Guest Experience Director - Front Office Leader

White Lodging; Indianapolis (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Parental leave

PTO with rollover

401(k) matching

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Employee discounts

Multiple hotels in market

Job summary

White Lodging in Indianapolis is seeking a Director of Front Office to lead a team delivering exceptional guest service from check-in to departure at the JW Marriott Indianapolis. You will drive performance metrics across the front office, overseeing operations and upholding brand standards while fostering a positive work environment.

The role requires strong leadership, strategic thinking, and the ability to collaborate with other departments to enhance guest experiences.

Qualifications

• Experience leading a front office in a full-service hotel.
• Strong communication and problem-solving skills.
• Ability to develop and motivate teams while balancing priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Skills

Front office leadership

Communication

Problem-solving

Team motivation

Tools

PMS

POS

Job description

White Lodging in Indianapolis is seeking a Director of Front Office to lead a team delivering exceptional guest service from check-in to departure at the JW Marriott Indianapolis. You will drive performance metrics across the front office, overseeing operations and upholding brand standards while fostering a positive work environment.

The role requires strong leadership, strategic thinking, and the ability to collaborate with other departments to enhance guest experiences.