Front Desk Supervisor | Guest Experience Leader

Rebel Hotel Company; East Brunswick Township (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Rebel Hotel Company seeks a Front Desk Supervisor for the Hilton East Brunswick Hotel & Exec Meeting Center in East Brunswick, NJ. The role leads the Front Office team, monitors daily operations, ensures outstanding guest service, and maintains service standards across shifts.

The candidate will supervise Front Desk staff, assist with scheduling, resolve guest concerns promptly, and coordinate with Housekeeping and other departments to deliver a seamless guest experience.

Qualifications

• High school diploma or equivalent; hospitality education preferred.
• 2+ years of hotel front desk or guest services experience.
• Previous supervisory or leadership experience in a hotel environment.
• Strong knowledge of front office operations and guest service standards.
• Experience with a hotel Property Management System (PEP) is preferred.
• Strong cash-handling and basic accounting knowledge.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and remain composed in a fast-paced hotel environment.

Responsibilities

• Supervise and support the daily operations of the Front Desk.
• Lead by example and consistently demonstrate exceptional guest service.
• Supervise, coach, train, and motivate Front Desk Associates.
• Ensure Front Desk Associates follow hotel policies, procedures, and service standards.
• Assist with preparing and maintaining the Front Desk schedule to ensure appropriate coverage based on business levels.
• Monitor daily arrivals, departures, room availability, VIPs, special requests, and group arrivals.
• Assist with check-in and check-out procedures and ensure accurate guest registration.
• Respond to guest questions, requests, concerns, and complaints in a professional and timely manner.
• Coordinate closely with Housekeeping to ensure rooms are ready for arriving guests.
• Communicate effectively with Housekeeping, Engineering, Sales, Food & Beverage, and other departments.
• Monitor cash handling, credit card transactions, billing, and Front Desk procedures for accuracy and compliance.
• Review and maintain accurate Front Office logs, reports, and shift documentation.
• Assist with training new Front Desk Associates and identifying ongoing training opportunities.
• Support employee performance management by providing appropriate coaching and feedback.
• Maintain knowledge of hotel services, amenities, room types, rates, policies, and local area information.
• Assist with maximizing room revenue through effective communication regarding availability, upgrades, and hotel offerings.
• Ensure the Front Desk and lobby areas remain clean, organized, and guest-ready.
• Serve as a manager-on-duty resource when assigned and respond appropriately to emergencies or operational issues.
• Ensure compliance with hotel policies, safety standards, and applicable laws and regulations.
• Perform other duties and responsibilities as assigned by management.

Skills

Front desk operations

Guest service

Supervisory experience

Cash handling

Communication

Multitasking

Education

High school diploma or equivalent

Tools

PEP PMS

Job description

Rebel Hotel Company seeks a Front Desk Supervisor for the Hilton East Brunswick Hotel & Exec Meeting Center in East Brunswick, NJ. The role leads the Front Office team, monitors daily operations, ensures outstanding guest service, and maintains service standards across shifts.

The candidate will supervise Front Desk staff, assist with scheduling, resolve guest concerns promptly, and coordinate with Housekeeping and other departments to deliver a seamless guest experience.