Front Desk Manager - Guest Experience Leader

Rebel Hotel Company; San Diego (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Rebel Hotel Company seeks a Front Desk Manager to lead Front Office operations with attentive, friendly and efficient service, maximizing occupancy and guest satisfaction while upholding brand standards.

This role requires at least 4 years in hospitality, supervisory experience, and proficiency with Windows and standard office software. You will coach staff, conduct interviews, manage schedules, and collaborate with Accounting.

Qualifications

• At least 4 years of progressive experience in a hotel or related field.
• Supervisory experience required and ability to coach staff.
• Proficient in Windows OS and standard office software.

Responsibilities

• Respond to guest requests and complaints with courtesy and efficiency.
• Motivate, coach, counsel and discipline Front Desk staff per SOPs.
• Ensure training, interviews and onboarding follow company procedures.
• Prepare and manage staff schedules and payroll inputs.
• Maintain front desk operations, cash handling and reporting.
• Coordinate with Accounting on financial items and discrepancies.
• Monitor reservations and up-sell opportunities while upholding policies.
• Attend meetings and support emergency procedures as needed.

Skills

Hospitality management

Supervisory experience

Customer service

Staff coaching

Interviews & hiring

Cash handling

MS Windows / Office

Job description

Rebel Hotel Company seeks a Front Desk Manager to lead Front Office operations with attentive, friendly and efficient service, maximizing occupancy and guest satisfaction while upholding brand standards.

This role requires at least 4 years in hospitality, supervisory experience, and proficiency with Windows and standard office software. You will coach staff, conduct interviews, manage schedules, and collaborate with Accounting.