Front Desk Supervisor – Guest Experience Leader

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 23,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for AC Hotel Cincinnati at The Banks in downtown Cincinnati. You will lead a front desk team, ensure guest satisfaction, and coordinate with maintenance and housekeeping to deliver exceptional service.

Ideal candidates have hotel experience, strong communication skills, and a guest-first mindset. This role requires flexible hours, including nights and weekends, and offers opportunities to grow within a world-class property.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to SOPs.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Works closely with Maintenance and Housekeeping to communicate and coordinate the day.
• Train, direct the work of, resolve issues, and coach front desk team members.
• Maintain the Sundries shop, inventory, and ordering as necessary.
• Training all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner and assist other departments.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and communicate information to manager on duty.

Skills

Customer service

Communication

People oriented

Team player

Outgoing personality

Professional demeanor

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for AC Hotel Cincinnati at The Banks in downtown Cincinnati. You will lead a front desk team, ensure guest satisfaction, and coordinate with maintenance and housekeeping to deliver exceptional service.

Ideal candidates have hotel experience, strong communication skills, and a guest-first mindset. This role requires flexible hours, including nights and weekends, and offers opportunities to grow within a world-class property.