Front Desk Supervisor: Elevate Guest Experience

WHI Cincinnati Banks Management LLC; Cincinnati (OH); In loco; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

Pyramid Global Hospitality is seeking a Front Desk Supervisor at AC Hotel Cincinnati at The Banks in downtown Cincinnati. The role focuses on delivering exceptional guest service, supervising the Front Desk team, and ensuring smooth check-in processes for a diverse guest mix.

The position requires a flexible schedule including nights, weekends and holidays, with a pay rate of $17.00–$18.00 per hour. Previous hotel experience and strong communication skills are preferred, with opportunities to

Competenze

• Flexible schedule including nights, weekends and holidays.
• Experience in a hotel or resort environment preferred.
• Outgoing, engaging personality with a strong customer focus.
• Excellent verbal and written communication skills.
• Computer skills and ability to use property management systems.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Mansioni

• Greet and check guests in, recording accurate information and handling special requests.
• Resolve guest issues and recover service to secure a WOW experience.
• Supervise daily shift processes and ensure standard operating procedures are followed.
• Pre-assign rooms including VIPs and repeat guests.
• Coordinate with Maintenance and Housekeeping to streamline day‑to‑day operations.
• Train and coach Front Desk Agents to deliver exceptional service.
• Maintain the Sundries shop inventory and daily ordering.
• Promote and sell hotel programs and notify manager of pertinent information.

Conoscenze

Flexible schedule

Customer service

Outgoing personality

Computer skills

Verbal and written communication

Fast-paced environment

Stand for shift

Formazione

High school diploma or equivalent

Descrizione del lavoro

Pyramid Global Hospitality is seeking a Front Desk Supervisor at AC Hotel Cincinnati at The Banks in downtown Cincinnati. The role focuses on delivering exceptional guest service, supervising the Front Desk team, and ensuring smooth check-in processes for a diverse guest mix.

The position requires a flexible schedule including nights, weekends and holidays, with a pay rate of $17.00–$18.00 per hour. Previous hotel experience and strong communication skills are preferred, with opportunities to