Front Desk Supervisor - Guest Experience Leader

Hyatt Regency Cincinnati; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Hyatt Regency Cincinnati, part of Davidson Hospitality Group, seeks a Front Desk Supervisor to lead our front desk team in delivering outstanding guest service in downtown Cincinnati, Ohio.

You will supervise check-in/check-out, train new staff, handle guest inquiries, and collaborate with other departments to ensure accurate reservations and a seamless guest experience, while maintaining a welcoming, efficient front desk environment.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Customer service

English fluency

Computer literacy

Front desk experience

Flexible schedule

Team communication

Education

High School diploma or GED

Job description

Hyatt Regency Cincinnati, part of Davidson Hospitality Group, seeks a Front Desk Supervisor to lead our front desk team in delivering outstanding guest service in downtown Cincinnati, Ohio.

You will supervise check-in/check-out, train new staff, handle guest inquiries, and collaborate with other departments to ensure accurate reservations and a seamless guest experience, while maintaining a welcoming, efficient front desk environment.