Front Desk Supervisor | Guest Experience Leader

Buyidahorealestate; Cincinnati (OH); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Rolling Hills Hospitality in Cincinnati seeks a Hotel Front Desk Supervisor to oversee daily front desk operations, supervise staff, and deliver efficient, professional, and welcoming service to guests.

You will handle check-in and check-out, ensure accurate billing, resolve guest concerns, coordinate with housekeeping and maintenance, and coach team members to maintain high standards during busy periods. Previous supervisory experience and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; hospitality or hotel management education is a plus.
• 1–3 years of hotel front desk or guest services experience, supervisory experience preferred.
• Strong customer service and communication skills; ability to lead and motivate a team.

Responsibilities

• Supervise front desk staff and shift operations.
• Oversee check-in/check-out and monitor reservations and billing.
• Resolve guest concerns and manage service recovery.
• Coordinate with housekeeping and maintenance for room status and requests.
• Coach and develop front desk agents; review daily front office reports.

Skills

Customer service

Team leadership

Communication

Time management

Education

High school diploma

Hospitality or hotel management education

Tools

Hotel PMS

Job description

Rolling Hills Hospitality in Cincinnati seeks a Hotel Front Desk Supervisor to oversee daily front desk operations, supervise staff, and deliver efficient, professional, and welcoming service to guests.

You will handle check-in and check-out, ensure accurate billing, resolve guest concerns, coordinate with housekeeping and maintenance, and coach team members to maintain high standards during busy periods. Previous supervisory experience and strong communication skills are essential.