Front Desk Supervisor & Guest Experience Lead

Kalyan Hospitality; Chester (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Quarterly bonus

Growth opportunities

Job summary

Candlewood Suites Chester in Chester, VA is seeking a Front Office Supervisor to oversee daily front desk operations, guest services, and staff performance. The role includes training and mentoring front office personnel, resolving guest issues, and coordinating with housekeeping, maintenance, and management.

The position requires a high school diploma, at least 2 years in front office operations within hospitality, supervisory experience, and knowledge of PMS and reservation systems; HotelKey

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum of 2 years experience in front office operations within the hospitality industry.
• Proven supervisory or team leadership experience in a customer service environment.
• Strong knowledge of front office procedures, reservation systems, and property management software.

Responsibilities

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel, to ensure efficient and courteous service.
• Manage guest check-in and check-out processes, ensuring accuracy and timeliness while addressing any guest inquiries or concerns.
• Train, mentor, and evaluate front office team members to maintain high performance and adherence to company standards.
• Collaborate with other departments such as housekeeping, maintenance, and management to resolve guest issues and improve service delivery.
• Maintain accurate records of guest information, reservations, and billing, and prepare daily reports for management review.

Skills

Leadership

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor’s degree in hospitality management or related field preferred

Tools

Property management software

Reservation systems

Hotelkey

Job description

Candlewood Suites Chester in Chester, VA is seeking a Front Office Supervisor to oversee daily front desk operations, guest services, and staff performance. The role includes training and mentoring front office personnel, resolving guest issues, and coordinating with housekeeping, maintenance, and management.

The position requires a high school diploma, at least 2 years in front office operations within hospitality, supervisory experience, and knowledge of PMS and reservation systems; HotelKey