Hotel Front Desk Supervisor – Guest Experience Leader (Bonus Eligible)

Kalyan Hospitality; Colonial Heights (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Towneplace Suites by Marriott in Colonial Heights, VA, is seeking a Front Office Supervisor to oversee daily front desk operations, guest services, and staff performance. The role emphasizes maintaining top customer service and mentoring front office personnel.

Responsibilities include leading front office activities, coordinating with housekeeping and maintenance, and ensuring smooth check-in/check-out processes while resolving guest inquiries promptly.

Qualifications

• Minimum 2 years in front office operations within the hospitality industry.
• Proven supervisory or team leadership experience in a customer service environment.
• Strong knowledge of front office procedures, reservation systems, and property management software.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate the activities of front office staff to ensure efficient and courteous service.
• Manage guest check-in and check-out processes, addressing inquiries or concerns.
• Train, mentor, and evaluate front office team members to maintain high performance and adherence to standards.
• Collaborate with housekeeping, maintenance, and management to resolve guest issues and improve service delivery.
• Maintain accurate records of guest information, reservations, and billing, and prepare daily reports for management review.

Skills

Front Office Operations

Team Leadership

Reservation Systems

Property Management Software

Communication

Customer Service

Education

High School Diploma

Associate or Bachelor's in Hospitality Management

Tools

Fosse PMS

Property Management Software

Job description

Towneplace Suites by Marriott in Colonial Heights, VA, is seeking a Front Office Supervisor to oversee daily front desk operations, guest services, and staff performance. The role emphasizes maintaining top customer service and mentoring front office personnel.

Responsibilities include leading front office activities, coordinating with housekeeping and maintenance, and ensuring smooth check-in/check-out processes while resolving guest inquiries promptly.