Front Desk Supervisor - Guest Experience, Flexible Hours

Island Hospitality Management, LLC.; Florida; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) Matching

Paid Time Off

Employee Discounts

Wellness Program

Job summary

Island Hospitality Management, LLC. in New York is seeking a Front Desk Supervisor to oversee the front desk, ensure guest satisfaction, and uphold service standards. You will guide a diverse team, handle check-ins, payments, and guest inquiries, and work flexible shifts including Night Audit.

This role rewards strong customer service and team leadership in a dynamic hotel environment. Join a company focused on hospitality excellence, employee growth, and collaborative teamwork across our

Qualifications

• Must be a highly motivated team player with initiative.
• Ability to handle problems and stressful situations.
• Excellent guest service and communication skills.
• Flexibility to work two Night Audit shifts per week may be required.

Responsibilities

• Supervise front desk operations and ensure guest satisfaction.
• Process check-ins/check-outs and handle payments per hotel standards.
• Provide information to guests and vendors and coordinate with team.
• Prepare shift reports for management and ensure staff are trained.

Skills

Team player

Initiative

Problem solving

Customer service

Stress management

Job description

Island Hospitality Management, LLC. in New York is seeking a Front Desk Supervisor to oversee the front desk, ensure guest satisfaction, and uphold service standards. You will guide a diverse team, handle check-ins, payments, and guest inquiries, and work flexible shifts including Night Audit.

This role rewards strong customer service and team leadership in a dynamic hotel environment. Join a company focused on hospitality excellence, employee growth, and collaborative teamwork across our