Front Desk Supervisor: Flexible Hours & Guest Experience

Marriott Vacations; United States; Presencial; USD 30 000 - 43 000; Tempo integral

Resumo da oferta

Marriott Vacations is seeking a Front Desk supervisor to oversee the Front Office team and ensure outstanding owner and guest service. You will supervise front desk associates, process check-ins, manage villa and room assignments, and handle payments with room charges, cash, and cards, while coordinating with Housekeeping to prepare rooms for check-in.

The role requires availability for a flexible schedule including evenings, weekends, and holidays, and a commitment to brand standards and

Qualificações

• Experience supervising Front Office staff to deliver guest services.
• Ability to process check-ins, payments, and reservations accurately.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Maintain professional appearance and confidentiality; follow policy standards.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Supervise Front Office staff to ensure owner/guest service.
• Process all owner/guest check-ins and verify reservations and villa/room assignments.
• Handle payments (room charges, cash, checks, cards).
• Coordinate with Housekeeping on room readiness for check-in.
• Address owner/guest needs with a professional, timely approach.

Conhecimentos

Customer service

Communication skills

Team leadership

Multitasking

Descrição da oferta de emprego

Marriott Vacations is seeking a Front Desk supervisor to oversee the Front Office team and ensure outstanding owner and guest service. You will supervise front desk associates, process check-ins, manage villa and room assignments, and handle payments with room charges, cash, and cards, while coordinating with Housekeeping to prepare rooms for check-in.

The role requires availability for a flexible schedule including evenings, weekends, and holidays, and a commitment to brand standards and