Front Desk Operations Supervisor

Marriott Vacations; United States; On-site; USD 30,000 - 43,000; Full time

Job summary

Marriott Vacations is seeking a Front Desk supervisor to oversee the Front Office team and ensure outstanding owner and guest service. You will supervise front desk associates, process check-ins, manage villa and room assignments, and handle payments with room charges, cash, and cards, while coordinating with Housekeeping to prepare rooms for check-in.

The role requires availability for a flexible schedule including evenings, weekends, and holidays, and a commitment to brand standards and

Qualifications

• Experience supervising Front Office staff to deliver guest services.
• Ability to process check-ins, payments, and reservations accurately.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Maintain professional appearance and confidentiality; follow policy standards.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise Front Office staff to ensure owner/guest service.
• Process all owner/guest check-ins and verify reservations and villa/room assignments.
• Handle payments (room charges, cash, checks, cards).
• Coordinate with Housekeeping on room readiness for check-in.
• Address owner/guest needs with a professional, timely approach.

Skills

Customer service

Communication skills

Team leadership

Multitasking

Job description

Hourly Rate: $26.65

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

CORE WORK ACTIVITIES

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• A ttention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.