Front Desk Supervisor - Evening & Weekend

Hilton Garden Inn- Groton; Groton (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Supervisor. Evening and weekend availability is required, and prior Hilton experience is preferred but not mandatory. You will oversee front desk operations, guide staff, and ensure guest satisfaction.

Responsibilities include monitoring compliance with procedures, handling guest and employee issues, and coordinating with sales and group bookings. This role emphasizes leadership, training, and quality service.

Qualifications

• Front desk supervisory experience preferred but not required.
• Evening and Weekend availability is required.
• Ability to resolve guest and staff issues in a timely manner.

Responsibilities

• Monitors and ensures compliance with operational guidelines.
• Participates in monthly Front Desk meetings to review procedures.
• Handles guest complaints and employee issues and provides resolutions.
• Assigns duties to front desk staff and observes performance for standards.
• Answers inquiries about hotel policies and services.
• Performs duties of Guest Service Agent as needed.
• Provides training including safety training to front office staff.
• Assists in scheduling front desk personnel within budget.
• Maintains records (cash flow, direct bills, payments, registrations).
• Corresponds with group/travel agents for rooms and rates, supports sales efforts.

Skills

Problem Solving

Customer Service

Oral Communication

Team Work

Written Communication

Delegation

Managing People

Quality Management

Business Acumen

Diversity

Organizational Support

Adaptability

Attendance/Punctuality

Dependability

Initiative

Innovation

Planning/Organizing

Professionalism

Safety & Security

Job description

Hilton Garden Inn Mystic/Groton is seeking a Front Desk Supervisor. Evening and weekend availability is required, and prior Hilton experience is preferred but not mandatory. You will oversee front desk operations, guide staff, and ensure guest satisfaction.

Responsibilities include monitoring compliance with procedures, handling guest and employee issues, and coordinating with sales and group bookings. This role emphasizes leadership, training, and quality service.