Front Desk Guest Experience Agent (Flexible Hours)

Hilton; Mystic (CT); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay: $19.00 per hour

Employee discounts on hotel stays

Health and wellness benefits

Resumo da oferta

Hilton Mystic is seeking a friendly Front Desk Agent in Mystic, CT. You will be the first point of contact, greeting guests, handling check-ins/outs, and addressing inquiries with a professional demeanor.

Responsibilities include processing payments, coordinating with housekeeping, and maintaining a tidy front desk. Flexible weekend/holiday availability and strong communication are essential. Competitive hourly pay and employee discounts are offered.

Qualificações

• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Basic computer skills and familiarity with reservation software are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance teams to ensure room availability and readiness.
• Maintain a clean and organized front desk area.

Conhecimentos

Front desk experience

Communication

Multitasking

Reservation software

Flexible hours

Problem solving

Ferramentas

Reservation software

Descrição da oferta de emprego

Hilton Mystic is seeking a friendly Front Desk Agent in Mystic, CT. You will be the first point of contact, greeting guests, handling check-ins/outs, and addressing inquiries with a professional demeanor.

Responsibilities include processing payments, coordinating with housekeeping, and maintaining a tidy front desk. Flexible weekend/holiday availability and strong communication are essential. Competitive hourly pay and employee discounts are offered.