Guest Experience Lead – Front Desk Supervisor

GONVAL.MX; Mystic (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Employee discounts

Professional development

Benefits package

Job summary

Spark by Hilton Mystic Groton is seeking a Front Desk Supervisor to lead a dynamic team, oversee daily front desk operations, and ensure exceptional guest service at our Mystic, CT location. You will supervise front desk staff, manage check-in/out, handle guest inquiries, coordinate with housekeeping and maintenance, and maintain accurate records and shift logs.

Competitive pay of $22 per hour, with bi-weekly pay, and opportunities for career advancement within the Hilton brand; we offer

Qualifications

• Experience in a front desk or hospitality supervisory role preferred.
• Strong customer service and communication skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient with hotel management software and basic computer skills.
• Leadership skills with a team-oriented attitude.
• Flexible availability including weekends and holidays.

Responsibilities

• Supervise front desk staff, providing guidance, training, and support to ensure excellent guest service.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate records, reports, and shift logs.
• Ensure compliance with hotel policies and procedures.
• Assist in scheduling and staffing to meet operational needs.

Skills

Leadership

Customer service

Communication

Multitasking

Teamwork

Tools

Hotel management software

Job description

Spark by Hilton Mystic Groton is seeking a Front Desk Supervisor to lead a dynamic team, oversee daily front desk operations, and ensure exceptional guest service at our Mystic, CT location. You will supervise front desk staff, manage check-in/out, handle guest inquiries, coordinate with housekeeping and maintenance, and maintain accurate records and shift logs.

Competitive pay of $22 per hour, with bi-weekly pay, and opportunities for career advancement within the Hilton brand; we offer