Front Desk Supervisor – Elevate Guest Experience & Upsell

fourseasons; Hawaii; On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Hourly Rate: $33.01

On-site Physical Therapist

24-hour gym access

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals

Job summary

Four Seasons Resort Hualalai in Hawaii seeks a Front Desk Supervisor who delivers exceptional guest service and mentors a busy team. You will oversee check-in/out, respond to guest requests, and ensure accurate rooming and rate charges while maintaining the resort's renowned standards.

The role requires 3–12 months of Reservations or Front Office experience, US work authorization, and weekend availability. Opera PMS experience is preferred.

Qualifications

• Three to twelve months of Reservations and/or Front Office experience required.
• Opera experience preferred.
• Legal work authorization in United States required.
• Weekend availability is required.

Responsibilities

• Run daily reports for Front Desk and related departments.
• Check guests in efficiently and ensure correct room type and rate.
• Oversee Front Desk operations and cover manager and agent shifts.
• Upsell rooms to maximize revenue.
• Maintain a balanced cash bank and reconcile transactions.
• Address guest requests with hospitality and resolve issues.
• Assist Front Desk Managers with scheduling and team supervision.
• Perform other duties as needed.

Skills

Customer Service

Communication

Weekend Availability

Education

1 year Reservations/Front Office experience

Tools

Opera PMS

Job description

Four Seasons Resort Hualalai in Hawaii seeks a Front Desk Supervisor who delivers exceptional guest service and mentors a busy team. You will oversee check-in/out, respond to guest requests, and ensure accurate rooming and rate charges while maintaining the resort's renowned standards.

The role requires 3–12 months of Reservations or Front Office experience, US work authorization, and weekend availability. Opera PMS experience is preferred.