Front Office - Front Desk Supervisor (Overnight) - Full Time
Four Seasons
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Four Seasons Resort Hualālai in Hawaii seeks a Front Desk Supervisor who delivers exceptional guest service and leads the front desk team with warmth and professionalism. The role focuses on smooth check-ins, accurate rate handling, and swift resolution of guest requests, while upholding Four Seasons standards.
Responsibilities include daily reporting, upselling functions, and supporting scheduling and performance of the front desk staff.
Qualifications
- Three to twelve months of Reservations and/or Front Office experience required.
- Opera experience preferred.
- Legal work authorization in United States required.
- Ability to read and work with computer systems.
- Strong customer service skills and hospitality mindset.
- Weekend availability is required.
Responsibilities
- Run daily reports for Front Desk and related departments, including Sales & Marketing and General Manager.
- Check in guests efficiently, verify room type and rate, arrange luggage delivery, and issue keys.
- Oversee Front Desk operations, respond to guest requests, and cover shifts for managers and agents.
- Maximize revenue by upselling rooms based on availability.
- Maintain a balanced bank, handle cash and currency exchanges, and reconcile transactions at shift end.
- Engage guests with hospitality, resolve complaints, and provide information on hotel services and events.
- Assist Front Desk Managers with scheduling, task oversight, and team performance.
Skills
Tools
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
The Four Seasons Resort Hualalai is looking for a Front Desk Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
- Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head.
- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests. This role will cover both manager and agent shifts.
- Ensure revenue is maximized by upselling guest rooms based on availability
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
- Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties
- And More!
- Three to twelve months of previous Reservations and/or Front Office experience required.
- Opera experience preferred.
- Successful candidate must possess legal work authorization in United States
- Ability to accurately read and work with computer systems.
- Strong Customer Service skills
- Weekend availably is required
- Hourly Rate: $33.01
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary ‘Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
