Front Office Leader: Guest Experience & Ops

HEI Hotels & Resorts; San Ramon (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical and dental programs

401(k) Savings Plan with matching funds

Vacation and holiday programs

Job summary

HEI Hotels & Resorts in San Ramon is seeking a Front Office Supervisor to ensure excellent guest registration and service. The ideal candidate will have supervisory experience in a hotel setting and a strong understanding of front office operations.

In this role, you will monitor front office systems, resolve guest issues, and maintain customer satisfaction. HEI offers competitive salaries, benefits, and a commitment to your wellness and growth within the hospitality industry.

Qualifications

• Minimum 2 years in a supervisory front desk role or 5 years in a front desk agent position.
• Proficient in FMS-PMS system and computer literacy required.
• Must possess thorough knowledge of all front office operations.

Responsibilities

• Ensure efficient guest registration and checkout.
• Monitor and maintain front office systems for optimal performance.
• Interact positively with customers and resolve problems.

Skills

Customer service

Computer literacy

Cash handling

Problem-solving

Organizational skills

Education

High School diploma

Tools

FMS-PMS system

Marriott GXP

Job description

HEI Hotels & Resorts in San Ramon is seeking a Front Office Supervisor to ensure excellent guest registration and service. The ideal candidate will have supervisory experience in a hotel setting and a strong understanding of front office operations.

In this role, you will monitor front office systems, resolve guest issues, and maintain customer satisfaction. HEI offers competitive salaries, benefits, and a commitment to your wellness and growth within the hospitality industry.