Front Desk Supervisor | Elevate Guest Experience

OTO Development; New York (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Competitive PTO / Sick pay

Travel Benefits

Food Stipend

Job summary

AC Hotel is seeking a Service and Detail‑Oriented Front Desk Supervisor to join our award-winning team. The candidate should have Marriott/Fosse experience and will complete FLSD certification within six months.

This role involves guest check-in/out, handling financial transactions, and ensuring a seamless guest experience while maintaining safety and hotel procedures. Strong communication and teamwork are essential to thrive in this fast-paced hotel environment.

Qualifications

• 2+ years of experience in a front desk/receptionist role.
• FLSD certification required within 6 months of hire.
• Marriott/Fosse experience preferred.
• Hotel experience is a must.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel's electronic reservation system and related software for smooth workflow.
• Handle all financial transactions—credit card and cash—securely and accurately.
• Anticipate guests’ needs to maximize their experience.
• Collaborate with team to foster a hospitable, customer-focused environment.
• Ensure accurate handling of reservations, check-in/out, and payments.
• Maintain documentation and reports (daily, checklists) on time.
• Maintain compliance with hotel safety programs and emergency procedures.

Skills

Front desk experience

Marriott/Fosse experience

Customer service

Team player

Communication skills

Education

Fire Life Safety Director License (FLSD)

Job description

AC Hotel is seeking a Service and Detail‑Oriented Front Desk Supervisor to join our award-winning team. The candidate should have Marriott/Fosse experience and will complete FLSD certification within six months.

This role involves guest check-in/out, handling financial transactions, and ensuring a seamless guest experience while maintaining safety and hotel procedures. Strong communication and teamwork are essential to thrive in this fast-paced hotel environment.