FS - Front Desk Supervisor

OTO Development; New York (NY); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Competitive PTO / Sick pay

Travel Benefits

Food Stipend

Job summary

AC Hotel is seeking a Service and Detail‑Oriented Front Desk Supervisor to join our award-winning team. The candidate should have Marriott/Fosse experience and will complete FLSD certification within six months.

This role involves guest check-in/out, handling financial transactions, and ensuring a seamless guest experience while maintaining safety and hotel procedures. Strong communication and teamwork are essential to thrive in this fast-paced hotel environment.

Qualifications

• 2+ years of experience in a front desk/receptionist role.
• FLSD certification required within 6 months of hire.
• Marriott/Fosse experience preferred.
• Hotel experience is a must.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel's electronic reservation system and related software for smooth workflow.
• Handle all financial transactions—credit card and cash—securely and accurately.
• Anticipate guests’ needs to maximize their experience.
• Collaborate with team to foster a hospitable, customer-focused environment.
• Ensure accurate handling of reservations, check-in/out, and payments.
• Maintain documentation and reports (daily, checklists) on time.
• Maintain compliance with hotel safety programs and emergency procedures.

Skills

Front desk experience

Marriott/Fosse experience

Customer service

Team player

Communication skills

Education

Fire Life Safety Director License (FLSD)

Job description

The AC Hotel is looking for a Service and Detail Oriented Front Desk Supervisor to join our award winning team.

Candidate with Marriott/ Fosse Experience preferred. FLSD Certification paid training must be completed within 1st year.

Competitive PTO / Sick pay Package, Travel Benefits, and Food Stipend.

Hotel Experience is a MUST.

What will you be doing most days?

• Assist guests in the check‑in and check‑out procedure, as well as throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system, as well as other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests.
• Ensure the accurate and hospitable handling of guest reservation, check‑in, check‑out, and payment, including credit card and cash handling procedures.
• Maintain proficient administration of the hotel’s electronic reservation system.
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems.
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

What are the requirements for this position?

• You have 2+ years of experience working in a front desk/receptionist type role.
• You are required to have the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six months.
• You love working with people and will go above and beyond for each guest’s needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

Position

FS-Front Desk Supervisor

Department

Property

Hourly

Position Reports to

General Manager