Front Desk Supervisor: Elevate Guest Experience

Guest Services, Inc.; Mobile (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Supervisor to oversee the front desk agents and operations, including guest check-in/out, reservations, and monitoring the switchboard to ensure top-tier guest service. The role requires supervising staff, training, scheduling, and addressing guest inquiries or complaints while maintaining accurate cash handling at each shift change.

Bilingual abilities are a plus. Founded in 1917, Guest Services, Inc.

Qualifications

• High School Diploma required.
• Clerical duties include typing, filing, and handling cash registers.
• Proficiency with MS Outlook, Word, and Excel.
• Strong interpersonal and communication skills; able to manage multiple priorities.

Responsibilities

• Oversee front desk agents and operations, including guest check-in/out, reservations, and switchboard monitoring.
• Supervise, train, schedule, and guide front desk staff; respond to guest inquiries and resolve complaints.
• Ensure cash and cash equivalents are balanced at start/end of each shift.

Skills

Clerical skills

Bilingual English/Spanish

MS Outlook

MS Word

MS Excel

Interpersonal skills

Multi-tasking

Reservations coordination

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services, Inc. is seeking a Front Desk Supervisor to oversee the front desk agents and operations, including guest check-in/out, reservations, and monitoring the switchboard to ensure top-tier guest service. The role requires supervising staff, training, scheduling, and addressing guest inquiries or complaints while maintaining accurate cash handling at each shift change.

Bilingual abilities are a plus. Founded in 1917, Guest Services, Inc.