Front Desk Supervisor — Elevate Guest Experience

Think Hospitality; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Front Office / Guest Service Supervisor at Think Hospitality is responsible for overseeing the front desk operations, ensuring attentive, courteous and efficient service during check-in, checkout and guest stays, while supporting profitability and brand standards.

Ideal candidates have a High School diploma or GED, 2+ years front desk experience in a hotel, and basic computer proficiency with Microsoft Office and hotel property management systems; English and Spanish language skills

Qualifications

• High School diploma/GED or equivalent education/experience required.
• Experience in a hotel or a related field preferred.
• 2+ years of front desk experience required.
• Computer experience with basic proficiency in Microsoft Office and hotel property management systems required.

Responsibilities

• Greet, check-in, and checkout guests in line with standards.
• Assist with scheduling, hiring and training front desk staff as needed.
• Monitor, coach and evaluate guest service staff and night auditors.
• Answer inquiries about services, facilities, etc., promptly.
• Collect reservation details and follow rate-quoting procedures.
• Adhere to cash handling and credit policies.
• Operate Front Desk PMS and related systems.
• Balance shift paperwork and close out per standards.
• Know rates, packages, promotions and restricted dates.
• Familiar with in-house group bookings.
• Know emergency procedures and assist as needed.
• Support coworkers to ensure smooth operation.
• Perform duties and projects as requested by management.
• English & Spanish communication preferred.

Skills

Customer service

Bilingual English/Spanish

Team coordination

Education

High School diploma/GED or equivalent education/experience

Tools

PMS (Property Management System)

Microsoft Office

Job description

The Front Office / Guest Service Supervisor at Think Hospitality is responsible for overseeing the front desk operations, ensuring attentive, courteous and efficient service during check-in, checkout and guest stays, while supporting profitability and brand standards.

Ideal candidates have a High School diploma or GED, 2+ years front desk experience in a hotel, and basic computer proficiency with Microsoft Office and hotel property management systems; English and Spanish language skills