Front Desk Supervisor - Elevate Guest Experience

Pyramid Global Hospitality; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Supplemental Medical insurance

Life insurance buy ups

Employee assistance programs

Competitive 401(k) matching

Hotel discounts program

Paid time off

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead guest services on a busy hotel floor. You will supervise the front desk team, ensure smooth check-ins, handle guest requests with professionalism, and collaborate with maintenance and housekeeping to maintain service standards.

The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment while upholding Pyramid’s commitment to excellence.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills essential.
• Computer skills and proficiency with reservation systems expected.

Responsibilities

• Provide exceptional customer service by engaging with guests and addressing needs.
• Check guests in, recording accurate information and processing payments.
• Resolve issues to WOW guests and recover service gaps.
• Supervise daily shift, ensuring SOPs are followed.
• Pre-assign rooms including VIPs and special requests.
• Coordinate with Maintenance and Housekeeping to manage day-to-day operations.
• Train and mentor Front Desk Agents; lead by example.
• Maintain the Sundries shop and manage inventory.
• Promote and sell hotel programs to guests.
• Communicate with other departments as needed; assist as required.
• Adhere to emergency procedures and post-transaction controls.

Skills

Customer service

Communication

Computer skills

Fast-paced environment

Team leadership

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor to lead guest services on a busy hotel floor. You will supervise the front desk team, ensure smooth check-ins, handle guest requests with professionalism, and collaborate with maintenance and housekeeping to maintain service standards.

The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment while upholding Pyramid’s commitment to excellence.