Guest Experience Supervisor

Prospera Management; Anaheim (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Prospera Management is seeking a Front Desk Supervisor for Anaheim Resorts Suites in Anaheim, CA. This role oversees check-ins/check-outs, delivers exceptional guest service, and leads front desk staff to maintain high standards.

Ideal candidates have at least 1 year of front desk experience, strong communication skills, and a proactive approach to guest satisfaction, teamwork, and smooth hotel operations.

Qualifications

• A minimum of 1 year of progressive experience in hotel front desk.
• Minimum age requirement of 18 year.

Responsibilities

• Supervise front desk operations to ensure efficient and effective guest service.
• Train, mentor, and support front desk staff to maintain high standards.
• Handle guest check-ins and check-outs, ensuring a seamless experience.
• Address and resolve guest inquiries and complaints promptly and professionally.
• Ensure accurate and up-to-date guest billing and reservation information.
• Coordinate with housekeeping and maintenance teams for room readiness and service issues.
• Manage daily front desk activities, including cash handling and shift reports.
• Monitor and replenish front desk supplies to maintain operational efficiency.

Skills

Customer service

Communication

Team leadership

Conflict resolution

Job description

Prospera Management is seeking a Front Desk Supervisor for Anaheim Resorts Suites in Anaheim, CA. This role oversees check-ins/check-outs, delivers exceptional guest service, and leads front desk staff to maintain high standards.

Ideal candidates have at least 1 year of front desk experience, strong communication skills, and a proactive approach to guest satisfaction, teamwork, and smooth hotel operations.