Front Desk Supervisor - Daily Pay & Guest Experience Lead

Aimbridge Hospitality; Arcadia (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Le Méridien Pasadena Arcadia is seeking a Front Desk Supervisor to lead daily guest services, supervise the front desk team, and ensure exceptional experiences from check-in to check-out. You will coordinate reservations, VIP requests, and guest communications with a focus on accuracy and warmth.

Ideal candidates bring 2–3 years in hotel supervision, a strong guest-service mindset, and the ability to manage operations with professionalism.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free; handle reservations, VIP requests, and ensure guests feel valued.
• Track logs, manage messages and packages, ensuring detail-oriented and professional operations.
• Stay sharp on rates, packages, and promotions to boost room revenue while maintaining guest value.
• Build and lead a strong, communicative team; train new associates and resolve guest concerns with confidence and safety.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in related field

Supervisory experience preferred

Valid driver’s license

Food Handlers / Alcohol Awareness / CPR / First Aid certs

Job description

Le Méridien Pasadena Arcadia is seeking a Front Desk Supervisor to lead daily guest services, supervise the front desk team, and ensure exceptional experiences from check-in to check-out. You will coordinate reservations, VIP requests, and guest communications with a focus on accuracy and warmth.

Ideal candidates bring 2–3 years in hotel supervision, a strong guest-service mindset, and the ability to manage operations with professionalism.