Le Meridien Pasadena Arcadia - Front Desk Supervisor

Aimbridge Hospitality; Arcadia (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Le Méridien Pasadena Arcadia is seeking a Front Desk Supervisor to lead daily guest services, supervise the front desk team, and ensure exceptional experiences from check-in to check-out. You will coordinate reservations, VIP requests, and guest communications with a focus on accuracy and warmth.

Ideal candidates bring 2–3 years in hotel supervision, a strong guest-service mindset, and the ability to manage operations with professionalism.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free; handle reservations, VIP requests, and ensure guests feel valued.
• Track logs, manage messages and packages, ensuring detail-oriented and professional operations.
• Stay sharp on rates, packages, and promotions to boost room revenue while maintaining guest value.
• Build and lead a strong, communicative team; train new associates and resolve guest concerns with confidence and safety.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in related field

Supervisory experience preferred

Valid driver’s license

Food Handlers / Alcohol Awareness / CPR / First Aid certs

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality-leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Le Méridien Pasadena Arcadia provides a sophisticated, design-forward workplace inspired by global culture and mid-century elegance. Located in the center of Arcadia near the Santa Anita Racetrack, the hotel features 233 thoughtfully designed rooms and more than 14,000 square feet of stylish event space. Team members support elevated guest experiences through curated art installations, refined culinary offerings at Longitude 118, and a high-touch service approach. It’s an engaging environment for staff who enjoy working in a contemporary, culturally inspired luxury setting.