Front Desk Supervisor | Daily Pay & Flexible Shifts

Residence Inn Lake Norman; Huntersville (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Job summary

Residence Inn Lake Norman in Huntersville, NC is seeking an experienced Front Desk Supervisor to oversee daily front desk operations and mentor staff. The role requires flexibility to work 1st, 2nd, and 3rd shifts and to deliver outstanding guest service in line with brand standards.

The ideal candidate has 1–3 years hotel front desk experience, supervision know-how, and familiarity with hotel reservation systems such as FOSSE or PEP. Competitive hourly pay and daily pay options are available.

Qualifications

• High school diploma required; hospitality certification preferred.
• 1–3 years of front desk experience in a hotel.
• Previous supervisory experience preferred.
• Experience with hotel reservation systems such as FOSSE or PEP.
• Strong organizational and customer service skills; excellent interpersonal abilities.
• Must be flexible to work 1st, 2nd, and 3rd shifts.

Responsibilities

• Oversee front desk operations to ensure efficient guest registration and checkout.
• Provide value-added service to meet or exceed guest expectations.
• Collaborate with GM to achieve guest satisfaction scores and address performance issues.
• Prepare and publish reports for senior management.
• Supervise training and motivation of Front Desk staff.
• Manage cash transactions at the front desk and maintain a personal bank.
• Ensure safety by following check-in and security procedures.
• Assist in interviewing and selecting new hires in line with Equal Opportunity policies.

Skills

Customer service

Interpersonal skills

Organization skills

Communication

Flexible shifts

Education

High school diploma

Hospitality certification preferred

Tools

FOSSE

PEP

Job description

Residence Inn Lake Norman in Huntersville, NC is seeking an experienced Front Desk Supervisor to oversee daily front desk operations and mentor staff. The role requires flexibility to work 1st, 2nd, and 3rd shifts and to deliver outstanding guest service in line with brand standards.

The ideal candidate has 1–3 years hotel front desk experience, supervision know-how, and familiarity with hotel reservation systems such as FOSSE or PEP. Competitive hourly pay and daily pay options are available.