Evening Front Desk & Guest Services Pro (2nd Shift)

My Place Hotels; Huntersville (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

Cross-training opportunities

Growth opportunities

Team-oriented environment

Job summary

My Place Hotels Huntersville, NC is seeking a dependable Guest Service Representative for the 2nd shift (3:00 PM–11:00 PM). You will greet guests, manage reservations, handle payments, and provide information on local attractions, while maintaining a clean and welcoming lobby.

Prior hotel experience is helpful but not required, and the role offers opportunities for growth and a team-oriented atmosphere. Join a busy front desk team where accuracy, courtesy, and initiative are valued.

Qualifications

• Friendly, professional and customer-service oriented attitude.
• Dependable attendance and punctuality are essential.
• Ability to multitask and stay organized during busy periods.
• Basic computer skills and willingness to learn hotel reservation systems.
• Strong communication and problem-solving skills.
• Comfortable working independently and taking initiative.
• Willingness to assist with laundry, cleaning, and other operational tasks when needed.
• Previous hotel or customer service experience is preferred but not required.

Responsibilities

• Greet guests professionally and provide a welcoming check-in and check-out experience.
• Manage reservations, room assignments, payments, and guest requests.
• Answer phone calls, assist with inquiries, and provide information about hotel amenities and local attractions.
• Process guest payments accurately, including room charges, taxes, pet fees, and My Store purchases.
• Handle guest complaints professionally and work toward timely resolutions.
• Promote My Place loyalty benefits and provide excellent guest service.
• Maintain a clean and organized lobby, front desk, coffee station, and common areas during the shift.
• Assist with hotel laundry and restocking guest supplies and My Store merchandise.
• Deliver towels, toiletries, and other items to guest rooms and report maintenance concerns.

Skills

Customer service

Front desk

Cash handling

Communication

Multitasking

Tools

Hotel reservation system

Job description

My Place Hotels Huntersville, NC is seeking a dependable Guest Service Representative for the 2nd shift (3:00 PM–11:00 PM). You will greet guests, manage reservations, handle payments, and provide information on local attractions, while maintaining a clean and welcoming lobby.

Prior hotel experience is helpful but not required, and the role offers opportunities for growth and a team-oriented atmosphere. Join a busy front desk team where accuracy, courtesy, and initiative are valued.