Hotel Front Desk Supervisor

Residence Inn Lake Norman; Huntersville (NC); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Residence Inn Lake Norman in Huntersville, NC is seeking an experienced Front Desk Supervisor to oversee daily front desk operations and mentor staff. The role requires flexibility to work 1st, 2nd, and 3rd shifts and to deliver outstanding guest service in line with brand standards.

The ideal candidate has 1–3 years hotel front desk experience, supervision know-how, and familiarity with hotel reservation systems such as FOSSE or PEP. Competitive hourly pay and daily pay options are available.

Qualifications

• High school diploma required; hospitality certification preferred.
• 1–3 years of front desk experience in a hotel.
• Previous supervisory experience preferred.
• Experience with hotel reservation systems such as FOSSE or PEP.
• Strong organizational and customer service skills; excellent interpersonal abilities.
• Must be flexible to work 1st, 2nd, and 3rd shifts.

Responsabilités

• Oversee front desk operations to ensure efficient guest registration and checkout.
• Provide value-added service to meet or exceed guest expectations.
• Collaborate with GM to achieve guest satisfaction scores and address performance issues.
• Prepare and publish reports for senior management.
• Supervise training and motivation of Front Desk staff.
• Manage cash transactions at the front desk and maintain a personal bank.
• Ensure safety by following check-in and security procedures.
• Assist in interviewing and selecting new hires in line with Equal Opportunity policies.

Connaissances

Customer service

Interpersonal skills

Organization skills

Communication

Flexible shifts

Formation

High school diploma

Hospitality certification preferred

Outils

FOSSE

PEP

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hotel Front Desk Supervisor

Front Desk Management Full Time Residence Inn Lake Norman, Huntersville, NC, US

2 days ago Requisition ID: 7425

Salary Range: $18.00 To $19.00 Hourly

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Residence Inn by Marriott Lake Norman is hiring for an experienced and hands-on Front Desk Supervisor. The person hired for this position will need flexibility to work any shift, weekdays and weekends.

PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service

RESPONSIBILITIES

• Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
• Works with the hotel GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately.
• Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers.
• Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively.
• Control cash transactions at the front desk and maintain responsibility for personal bank
• Ensures safety by following guest check in and security procedures and report suspicious activity to GM
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Assist the GM in interviewing and selecting potential new hires in accordance with the company's Equal Opportunity policies

REQUIREMENTS

• High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
• 1-3 years hotel experience working as a Front Desk associate
• Previous supervisory experience preferred
• Experience using hotel reservation system such as FOSSE or PEP is a plus
• Organization skills and attention to detail
• Friendly and customer service oriented
• Good interpersonal and problem solving skills
• 1st, 2nd, 3rd shift flexibility is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.