2nd-Shift Front Desk & Guest Services Associate

My Place Hotels; Huntersville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay via direct deposit

Cross-training opportunities

Professional growth and advancement

Job summary

My Place Hotel Huntersville is hiring a Guest Service Representative for the 2nd shift (3 PM-11 PM). You will greet guests, manage reservations, handle payments, and assist with requests while keeping a clean, welcoming front desk and lobby.

The role supports laundry duties and light housekeeping as needed, with an emphasis on friendly service and teamwork. We value punctuality and independence, with weekly pay and opportunities for cross-training and advancement in a supportive, team-oriented

Qualifications

• Friendly, professional and customer-service oriented attitude.
• Dependable attendance and punctuality are essential.
• Ability to multitask and stay organized during busy periods.
• Basic computer skills and willingness to learn hotel reservation systems.
• Strong communication and problem-solving skills.
• Comfortable working independently and taking initiative.
• Willingness to assist with laundry, cleaning and other operational tasks when needed.
• Previous hotel or customer service experience preferred but not required.

Responsibilities

• Greet guests professionally and provide a welcoming check-in and check-out experience.
• Manage reservations, room assignments, payments, and guest requests.
• Answer phone calls, assist with inquiries, and provide information about hotel amenities and local attractions.
• Process guest payments accurately, including room charges, taxes, pet fees, and Store purchases.
• Handle guest complaints professionally and work toward timely resolutions.
• Promote loyalty benefits and provide excellent guest service.
• Maintain a clean lobby, front desk, coffee station, and common areas.
• Assist with hotel laundry and restock guest supplies and My Store merchandise.
• Deliver towels, toiletries, and items to guest rooms and report maintenance concerns.

Skills

Customer service

Punctuality

Multitasking

Communication

Independent worker

Teamwork

Basic computer skills

Cash handling

Housekeeping support

Tools

Hotel reservation systems

Job description

My Place Hotel Huntersville is hiring a Guest Service Representative for the 2nd shift (3 PM-11 PM). You will greet guests, manage reservations, handle payments, and assist with requests while keeping a clean, welcoming front desk and lobby.

The role supports laundry duties and light housekeeping as needed, with an emphasis on friendly service and teamwork. We value punctuality and independence, with weekly pay and opportunities for cross-training and advancement in a supportive, team-oriented