Front Desk Supervisor: Clinic Operations & Staff Lead

The Wright Center; Wilkes-Barre (Luzerne County); Hybrid; USD 42,000 - 56,000; Full time

Job summary

The Wright Center is seeking a Front Desk/Reception Supervisor in Wilkes-Barre to oversee front-office operations and non-clinical clinic activities. You will work closely with leadership to ensure punctual attendance and efficient patient flow in a high-volume setting.

You will lead hiring, onboarding, and ongoing staff training, manage scheduling, and supervise billing procedures while maintaining professional communication with patients and the interdisciplinary team.

Qualifications

• High school diploma or equivalent.
• Previous supervisory experience (2-4 years) in a high-volume medical practice.
• Experience with MEDENT or other EMR software a plus.
• Proficiency in Word, Excel, PowerPoint and E-mail.
• Ability to lead a team and maintain professional communication.
• Willingness to work a flexible schedule.

Responsibilities

• Monitor the workflow of front desk operations.
• Create staff schedules to ensure appropriate staffing.
• Manage performance and conduct reviews.
• Lead hiring processes and onboarding with HR.
• Train staff on front desk operations including billing.
• Address patient complaints and update leadership.
• Oversee patient scheduling and adjust as needed.
• Coordinate provider time off and EMR scheduling.
• Schedule patient appointments and follow-ups.
• Handle intake/exit of patients and EMR data entry.
• Perform cash account management daily.
• Verify insurance information and scan records.
• Comply with Medicare and private insurance preauthorization rules.
• Create triages within the EMR system and handle correspondence.
• Answer calls and coordinate switch to night/weekend service.
• Lead non-clinical care operations and quality improvement.

Skills

Supervisory experience

Leadership

Team coordination

Flexibility

Punctuality

Communication skills

Education

High school diploma or equivalent

Tools

MEDENT

Job description

The Wright Center is seeking a Front Desk/Reception Supervisor in Wilkes-Barre to oversee front-office operations and non-clinical clinic activities. You will work closely with leadership to ensure punctual attendance and efficient patient flow in a high-volume setting.

You will lead hiring, onboarding, and ongoing staff training, manage scheduling, and supervise billing procedures while maintaining professional communication with patients and the interdisciplinary team.