Front Desk Supervisor

ShiftClicks; Great Falls, Northern (MT, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Discounted room rates

Growth opportunities

Supportive team

Job summary

ShiftClicks is seeking a Front Desk Supervisor to lead the front desk team and ensure guests have an exceptional experience from the moment they arrive.

You will oversee daily operations, handle inquiries, train staff, manage scheduling and reporting, and collaborate with other departments to create a seamless guest journey.

Ideal candidates have at least 1 year in hospitality, strong communication, and the ability to stay organized and calm under pressure.

Qualifications

• 1+ year in hospitality or similar role.
• Strong communication and interpersonal skills.
• Ability to stay organized and calm under pressure.
• Proactive, problem-solving mindset.

Responsibilities

• Leading and supporting the front desk team to deliver outstanding guest service.
• Overseeing daily operations at the front desk, ensuring smooth and efficient service.
• Handling guest inquiries, concerns, and special requests with professionalism and care.
• Training and mentoring team members to help them reach their full potential.
• Assisting with administrative tasks such as scheduling, reporting, and maintaining records.
• Collaborating with other departments to ensure a seamless guest experience.

Skills

Leadership

Guest Service

Communication

Team Coordination

Scheduling

Job description

Lead the Way as Our Front Desk Supervisor!

Are you ready to step into a role that combines leadership, guest service, and personal growth? Join our team as a Front Desk Supervisor and be part of a welcoming environment where your contributions truly matter. At our hotel, we pride ourselves on creating a culture of kindness, teamwork, and genuine hospitality. This is more than a job its a place where you can thrive, grow, and feel appreciated every step of the way.

As the Front Desk Supervisor

You'll play a key role in ensuring our guests have an exceptional experience from the moment they walk through our doors.

• Leading and supporting the front desk team to deliver outstanding guest service.
• Overseeing daily operations at the front desk, ensuring everything runs smoothly and efficiently.
• Handling guest inquiries, concerns, and special requests with professionalism and care.
• Training and mentoring team members to help them reach their full potential.
• Assisting with administrative tasks such as scheduling, reporting, and maintaining records.
• Collaborating with other departments to ensure a seamless guest experience.

Qualifications & Requirements

• At least 1 year of experience in a similar role or in the hospitality industry.
• Strong communication and interpersonal skills to connect with guests and team members alike.
• A proactive, problem-solving mindset with great attention to detail.
• The ability to stay organized and calm under pressure in a fast-paced environment.
• A genuine desire to create positive experiences for guests and colleagues.

Benefits & Perks

• Build confidence and grow your skills through hands‑on learning.
• Work alongside leaders who are invested in your success.
• Share your ideas and see your efforts truly appreciated.
• Enjoy perks like discounted room rates for your own travel adventures.

When you join our team, you're not just taking a job; you're becoming part of a family. We offer a supportive, guest-focused environment where you'll have the chance to grow, succeed, and thrive.

If you're ready to take the next step in your hospitality career and be part of a team that values kindness, teamwork, and genuine hospitality, we'd love to hear from you.