Front Desk Supervisor

The Graduate Hotel by Hilton - Tempe; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health

Dental

Vision

Vacation

Sick time

Discounts on travel

Job summary

Graduate by Hilton Tempe seeks a Front Desk Supervisor to lead the frontline team, deliver warm guest interactions, and keep nightly operations running smoothly.

In this full-time, on-site role, you’ll coach staff, manage guest concerns, review reports, and collaborate with sales, housekeeping, and maintenance to uphold brand standards while creating memorable stays.

Qualifications

• High school diploma or GED.
• College education and/or business administration knowledge.
• 1+ years of front office or guest service experience with management responsibilities.
• Excellent communication and customer service skills.
• Strong written and verbal English communication skills.
• Strong organizational and planning skills.
• Team-oriented mindset.
• Ability to prioritize in a fast-paced environment.
• Microsoft Office proficiency.

Responsibilities

• Lead and support front office team while ensuring guests receive exceptional service.
• Coach employees, assist with training, resolve guest concerns.
• Review operational reports and help maintain brand standards.
• Collaborate with sales, housekeeping, and maintenance teams.
• Monitor daily activities and assist with revenue-building initiatives.
• Ensure lobby and front office operate smoothly.
• Lead by example on every shift.

Skills

Excellent communication

Customer service

Team-oriented mindset

Strong organizational and planning

English communication skills

Prioritize in fast-paced environment

Education

High school diploma or GED

College education or business administration knowledge

Tools

Microsoft Office

Job description

Build Your Future with Graduate by Hilton Tempe!

If you love hospitality, enjoy mentoring others, and thrive in a role where no two days are exactly alike, Graduate by Hilton Tempe has the opportunity for you. We're looking for a full-time Front Desk Supervisor who can inspire a front office team, create memorable guest interactions, and help keep hotel operations running at their very best.

You’ll earn $20 per hour. In addition to competitive pay, you'll have access to:

• Health
• Dental
• Vision
• Vacation
• Sick time
• Discounts on travel

INSIDE THE ROLE

As our Front Desk Supervisor, you'll support and guide the front office team while ensuring guests receive exceptional service throughout their stay. You'll coach employees, assist with training, resolve guest concerns, review operational reports, and help maintain brand standards. You'll collaborate closely with sales, housekeeping, and maintenance teams, monitor daily activities, assist with revenue-building initiatives, and ensure the lobby and front office operate smoothly. Every shift will give you the opportunity to lead by example while creating positive experiences for both guests and teammates.

THE HOTEL BEHIND THE OPPORTUNITY

At Graduate by Hilton Tempe, you'll be part of a one-of-a-kind hotel that blends the spirit of Arizona State University with welcoming hospitality, creative design, and memorable guest experiences. Located in the heart of Tempe, just steps from campus and the iconic Gammage Theater, our hotel celebrates local history and Sun Devil traditions while providing guests with a comfortable, inspiring place to stay. We offer a collaborative, flexible, and team-oriented environment where employees are supported, valued, and encouraged to grow. If you're looking for a workplace where your contributions matter and every day brings new opportunities, Graduate by Hilton Tempe is a fantastic place to build your career.

DO YOU HAVE WHAT IT TAKES?

We're looking for someone who can work a flexible schedule, including weekends and holidays, while meeting the following qualifications:

• High school diploma or GED
• College education and/or business administration knowledge
• 1+ years of front office or guest service experience with management responsibilities
• Excellent communication and customer service skills
• Strong written and verbal English communication skills
• Strong organizational and planning skills
• Team-oriented mindset
• Ability to prioritize in a fast-paced environment
• Microsoft Office proficiency
• Ability to bend, reach, kneel, pivot and grip items while working in guest rooms
• Ability to push or pull up to 50 lbs. and carry up to 20 lbs.

Must have the ability to pass a background check and drug screening test.