Front Desk Supervisor

The Crescent Hotels Group; Stone Mountain (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at an established industry player, where you will supervise the Front Desk operations at the Atlanta Evergreen Resort. This role is perfect for an energetic and customer service-oriented individual who thrives in a fast-paced environment. You will lead a team, ensuring optimal guest satisfaction while maximizing revenues. With excellent benefits including medical, dental, and hotel discounts, this position offers a fantastic opportunity for growth and development in the hospitality industry. If you are ready to make a difference and create memorable experiences for guests, we want to hear from you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Vacation

Holiday Pay

Hotel Room Discounts

Qualifications

• At least one year of experience as a Front Desk Supervisor.
• Flexible schedule including weekdays, weekends, mornings, evenings, and holidays.

Responsibilities

• Supervise daily operations of the Front Desk staff to maximize guest satisfaction.
• Interview, hire, train, and evaluate Front Desk staff performance.

Skills

Customer Service

Supervisory Skills

Problem Solving

Tools

Opera PMS

Job description

Description

The Atlanta Evergreen Resort, Stone Mountain, has an immediate opening for an energetic, outgoing, customer service-oriented individual to supervise the daily operations of the Front Desk staff. The goal is to maximize revenues and profits while attaining optimal guest satisfaction.

We offer excellent benefits, including medical, dental, vision, life insurance, 401(k) with a match, vacation, personal hours, holiday pay, hotel room discounts, and much more!

Responsibilities include but are not limited to:

1. Interview, hire, train, evaluate performance, resolve problems, communicate openly, and recommend discipline or termination when appropriate.
2. Respond to guest requests, needs, problems, issues, and concerns. Accommodate groups to ensure high levels of guest satisfaction and encourage repeat business.
3. Implement company programs and supervise daily Front Desk operations to comply with SOPs and LSOPs, maximize revenues, and motivate staff to provide quality service and hospitality.
4. Supervise Guest Service Agents.
5. Remain calm and alert during emergency situations or busy hotel periods, serving as a role model. Resolve customer issues through thorough research and effective solutions. Make decisions based on experience and judgment, revising approaches as needed. Authorize revenue allowances to resolve problems after exploring other options.
6. Adhere to attendance policies and be available to work on a regular basis.
7. Perform other job-related duties as assigned.

Minimum Qualifications:

• At least one year of experience as a Front Desk Supervisor.
• Flexible schedule including weekdays, weekends, mornings, evenings, and holidays.

Additional Qualifications:

• Knowledge of Opera PMS system is a plus.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts