Front Desk Supervisor

Crescent Hotels & Resorts; Stone Mountain (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an energetic Front Desk Supervisor to lead their team at a vibrant resort. This role is pivotal in ensuring guest satisfaction while maximizing revenues and profits. Responsibilities include supervising staff, addressing guest concerns, and maintaining high service standards. The ideal candidate will have a strong customer service background and the ability to work flexibly across various shifts. Join a company that values its employees and offers excellent benefits, including medical and vacation time, while enjoying a dynamic work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Hotel Room Discounts

Vacation

Personal Hours

Holiday Pay

Qualifications

• At least one year of experience as a Front Desk Supervisor.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise daily operations of the Front Desk staff to ensure guest satisfaction.
• Interview, hire, train staff, and resolve guest issues effectively.
• Implement company programs and motivate staff for high-quality service.

Skills

Customer Service

Supervision

Problem Solving

Communication

Flexibility

Tools

Opera PMS

Job description

The Atlanta Evergreen Resort, Stone Mountain, has an immediate opening for an energetic, outgoing, customer service-oriented individual to supervise the daily operations of the Front Desk staff. The role aims to maximize revenues and profits while attaining optimal guest satisfaction.

We offer excellent benefits, including medical, dental, vision, life insurance, 401(k) with a match, vacation, personal hours, holiday pay, hotel room discounts, and much more!

Responsibilities include but are not limited to:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
2. Respond to guests’ special requests, needs, problems, issues, and concerns; accommodate groups to ensure guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate staff to ensure high-quality service and hospitality.
4. Supervise Guest Service Agents.
5. Remain calm and alert during emergency situations or heavy hotel activity, serving as a role model. Resolve customer complaints by researching the situation and determining effective solutions. Make decisions based on experience and good judgment, revising approaches as needed. Authorize revenue allowances after exploring alternatives.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform other job-related duties as assigned.

MINIMUM QUALIFICATIONS:

• At least one year of experience as a Front Desk Supervisor.
• Ability to work a flexible schedule, including weekdays, weekends, mornings, evenings, and holidays.

ADDITIONAL QUALIFICATIONS:

• Knowledge of Opera PMS system is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.