Front Desk Supervisor

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Supervisor, where your leadership and customer service skills will shine. This role places you at the heart of the hotel, ensuring guests receive top-notch service while leading a dedicated team. With a strong emphasis on personal growth and development, you will enjoy a supportive work environment that values your contributions. If you are passionate about hospitality and thrive in a dynamic setting, this opportunity offers a pathway to career advancement and a fulfilling work experience.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Training and Development

Career Advancement Opportunities

Qualifications

• Strong customer service skills and a passion for serving others.
• Ability to lead a team and maintain high service standards.

Responsibilities

• Provide exceptional service to guests at all times.
• Check guests in and out efficiently and courteously.
• Monitor room availability and assist with yield management.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Description

We are hiring a Front Desk Supervisor!

We are looking for associates and leaders who have a passion to serve others. As the front desk supervisor, you will be at the hub of the hotel, interacting with guests and leading a team focused on providing excellent service while maintaining brand and Concord standards. Your proactive, responsive, and caring approach will significantly impact the guest experience. If you enjoy engaging with others, leading a team, and have a winning personality with a high sense of responsibility, this role is perfect for you. At Concord Hospitality, everyone is valued and treated with respect. Many of our supervisors advance to Assistant General Manager roles within a few years!

Responsibilities:

1. Provide the highest quality of service to the customer at all times.
2. Check guests in and out efficiently and in a friendly manner.
3. Handle guest mail and messages per established procedures.
4. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
5. Take reservation requests efficiently.
6. Answer switchboard calls following proper telephone etiquette.
7. Block rooms and handle special requests.
8. Monitor room availability and assist the AGM and GM with yield management and restrictions.
9. Handle guest safe deposits per established procedures.
10. Keep lobby and desk area clean and presentable.
11. Know emergency and security procedures thoroughly.

Benefits (Full-Time Associates Only):

We offer competitive wages and a comprehensive benefits package, including medical, dental, and vision plans; life insurance; short- and long-term disability options; 401K; tuition assistance; discounted hotel room rates; training and development; and career advancement opportunities.

Why Concord?

Our culture is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment and hire the best associates. At Concord, you are valued, and our 'Associate First' policy reflects our commitment. We engage with our associates through various activities to show we care about your development and well-being.

If you take pride in your work, the hotel, and your employer, and want to exceed guest expectations, we want to hear from you. This position offers growth opportunities and a fun team environment. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality