Front Desk Supervisor | Atlanta Le Meridien

Shaner Hotels; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Supervisor at a boutique hotel in suburban Atlanta. This exciting opportunity involves overseeing front desk operations, ensuring exceptional guest experiences, and leading a dedicated team. With a focus on service excellence, you'll play a crucial role in maintaining hotel standards and guest satisfaction. Enjoy a dynamic work environment and the chance to grow your hospitality career with an award-winning organization known for its commitment to quality and service. If you're passionate about hospitality and ready to make a difference, this role is perfect for you.

Qualifications

• Minimum one year experience in a similar position.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Supervise all aspects of Front Desk functions.
• Ensure optimum service to guests and manage staff.

Skills

Customer Service

Communication

Problem Solving

Bilingual (English/Spanish)

Education

High School Diploma

Some College

Job description

Join to apply for the Front Desk Supervisor | Atlanta Le Meridien role at Shaner Hotels

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling, and credit policies/procedures.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity for you at our beautiful Le Meridien, located in suburban Atlanta (Dunwoody, GA), a Marriott branded hotel, part of the Perimeter Center. Located just steps away from the Perimeter Mall, this boutique hotel offers on-site dining at the Portico Global Cuisine. We offer a state of the art fitness center, poolside cabanas and over 10,000 sq. feet of meeting spaces. Start your hospitality career with the award-winning Shaner Hotels!