Front Desk Supervisor

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation in Savannah, GA is seeking a Front Office Supervisor to oversee guest registration, concierge services and hotel promotions. This role supports senior leadership by coaching team members and handling basic management tasks.

You will lead front desk agents, ensure smooth check-in/check-out, resolve guest inquiries, and maintain service standards in a fast-paced environment. The position offers growth opportunities and exposure to Hyatt's guest experience philosophy.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead front desk agents responsible for guest registration and communication of hotel services and promotions.
• May include training, scheduling, payroll and interviewing.

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Ability to stand for long periods of time.


• Experience and a thorough understanding of Front Office operations.

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