Front Office Team Lead – Guest Experience

Hyatt Hotels Corporation; Newport Beach (CA); Hybrid; USD 40,000 - 41,000; Full time

Job summary

Hyatt Regency Newport Beach is hiring a Front Office Supervisor. In this full-time, hourly position you will lead front desk agents, ensure smooth guest registration, and promote the hotel’s services and promotions.

You will coach team members, handle scheduling and payroll tasks, and support senior management with basic leadership responsibilities. The role offers a path to growth in a hospitality environment with a strong guest-focus.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and understanding of Front Office operations.

Responsibilities

• Lead agents responsible for guest registration and hotel services communication.
• Coach and direct associates; may include training, scheduling, payroll and interviewing.
• Process forms of payment and respond to guest inquiries.

Skills

Leadership

Communication

Verbal and written communication

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency Newport Beach - The Newporter

US - CA - Newport Beach

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hourly range for this position is $28.84-$30.00

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

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